We are sorry that the item that you purchased is damaged. Although we thoroughly check our products
before shipping them out, rarely due to their fragile nature, they may be damaged by the courier
services or unforeseen circumstances as such as freight and weather.
If you receive your order and it has been damaged during transit, allow us to look into this for you.
Kindly contact our customer service at SALES@SCENTICHE.COM with
pictures of the damaged item/s, and we
will provide a solution as soon as possible. Please do not send damaged items back to us without
contacting us first.
Products may be exchanged within 7 days following the date of delivery.
Return will only be accepted in the case that the product has been damaged, and it must:
Be in it’s original packaging.
Not have been used.
Not have the quantity of the fragrance foreseeably decreased due to usage/time.
Refunds / Returns are not entertained in any other circumstance and exchanges are made upon our
discretion. Customer agrees to this condition upon making a purchase.
What are the costs associated with returning an item?
The costs of the return differ from customer to customer, based on the shipping company, quantity you
have ordered and country that you ship it from.
Did you receive my return?
Once we have received your return, we will process your refund/exchange as soon as possible. It takes
around two working days to start processing your return. We will send you an email once it has been
How are refunds issued?
When returning an order after confirmation from the customer support SALES@SCENTICHE.COM, refunds will
be issued to the original payment method of the order. The refund value will match the price that was
paid (Excluding Shipping / Custom charges) when the order was placed. Refunds will only be processed
once the item is received back, if its following the terms of the returns accepted, and at the latest
within 14 days of receiving your return.
What is your cancellation policy?
Once placed, all orders are not eligible for cancellations.
Return and Refund Policy for Scentiche Perfumes
At Scentiche Perfumes, we endeavor to furnish our customers with the
best quality items and services. We comprehend that occasionally returns and refunds are essential, and we need to
ensure that you are happy with your purchase. This Return and Refund Policy will outline the steps you want to take
on the off chance that you wish to return an item or get a refund.
We accept returns of unused items within 30 days of procurement for a full refund. To handle your return,
kindly contact us through email email@example.com or phone +97142200303 and furnish us with your request number,
the item you are returning, and the justification for the return. We will then, at that point, give you guidelines
for returning your thing.
At the point when your item has been returned in its unique condition, we will give a full refund in 7 days or less.
Kindly note that the expense of return transportation won't be refunded.
If you are disappointed with your buy, we will offer a full refund in the span of 30 days of procurement. If
it's not too much trouble, contact us by means of email at firstname.lastname@example.org or phone at +97142200303 and give us
your request number and the justification for the refund. We will then furnish you with guidelines for returning the
item and issuing the refund.
In the event that you get something that is damaged or erroneous, kindly contact us by means of email
email@example.com or phone +97142200303 and furnish us with your request number, the item you got, and a
description of the issue. We will then give you directions for returning the item and issuing the refund.
We trust that this Return and Refund Policy has been useful in giving you the data you want to arrive at an educated
conclusion about your purchase. In the event that you have any further inquiries, kindly go ahead and contact us,
and we will gladly help. Much obliged to you for shopping with Scentiche Perfumes! Alternatively, call +97142200303
and provide us with your request number, the item you received, and a description of the problem. We will then, at
that point, furnish you with guidelines for returning the item and issuing the refund.
We trust that this Return and Refund Policy has been useful in giving you the data you really want to arrive at an
educated conclusion about your purchase. Assuming that you have any further inquiries, kindly go ahead and contact
us, and we will gladly help. Much thanks to you for shopping with Scentiche Perfumes!
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