We are sorry that the item that you purchased is damaged. Although we thoroughly check our products
before shipping them out, rarely due to their fragile nature, they may be damaged by the courier
services or unforeseen circumstances as such as freight and weather.
If you receive your order and it has been damaged during transit, allow us to look into this for
you. Kindly contact our customer service at
SALES@SCENTICHE.COM
with pictures of the damaged item/s, and we will provide a solution as soon as possible. Please do not
send damaged items back to us without contacting us first. Products may be exchanged within 7 days
following the date of delivery.
Return will only be accepted in the case that the product has been damaged, and it must:
Be in it’s original packaging.
Not have been used.
Not have the quantity of the fragrance foreseeably decreased due to usage/time.
Refunds / Returns are not entertained in any other circumstance and exchanges are made upon our
discretion. Customer agrees to this condition upon making a purchase.
What are the costs associated with returning an item?
The costs of the return differ from customer to customer, based on the shipping company, quantity you
have ordered and country that you ship it from.
Did you receive my return?
Once we have received your return, we will process your refund/exchange as soon as possible. It takes
around two working days to start processing your return. We will send you an email once it has been
processed.
How are refunds issued?
When returning an order after confirmation from the customer support
SALES@SCENTICHE.COM,
refunds will
be issued to the original payment method of the order. The refund value will match the price that
was
paid (Excluding Shipping / Custom charges) when the order was placed. Refunds will only be processed
once the item is received back, if its following the terms of the returns accepted, and at the
latest
within 14 days of receiving your return.
What is your cancellation policy?
Once placed, all orders are not eligible for cancellations.
Return and Refund Policy for Scentiche Perfumes
At Scentiche Perfumes, we endeavor to furnish our customers with the
best quality items and services. We comprehend that occasionally returns and refunds are essential, and we need
to
ensure that you are happy with your purchase. This Return and Refund Policy will outline the steps you want to
take
on the off chance that you wish to return an item or get a refund.
Returns
We accept returns of unused items within 30 days of procurement for a full refund. To handle your return,
kindly contact us through email sales@scentiche.com or phone +97142200303 and furnish us with your request
number,
the item you are returning, and the justification for the return. We will then, at that point, give you
guidelines
for returning your thing.
At the point when your item has been returned in its unique condition, we will give a full refund in 7 days or
less.
Kindly note that the expense of return transportation won't be refunded.
Refunds
If you are disappointed with your buy, we will offer a full refund in the span of 30 days of procurement. If
it's not too much trouble, contact us by means of email at sales@scentiche.com or phone at +97142200303 and give
us
your request number and the justification for the refund. We will then furnish you with guidelines for returning
the
item and issuing the refund.
In the event that you get something that is damaged or erroneous, kindly contact us by means of email
sales@scentiche.com or phone +97142200303 and furnish us with your request number, the item you got, and a
description of the issue. We will then give you directions for returning the item and issuing the refund.
We trust that this Return and Refund Policy has been useful in giving you the data you want to arrive at an
educated
conclusion about your purchase. In the event that you have any further inquiries, kindly go ahead and contact
us,
and we will gladly help. Much obliged to you for shopping with Scentiche Perfumes! Alternatively, call
+97142200303
and provide us with your request number, the item you received, and a description of the problem. We will then,
at
that point, furnish you with guidelines for returning the item and issuing the refund.
We trust that this Return and Refund Policy has been useful in giving you the data you really want to arrive at
an
educated conclusion about your purchase. Assuming that you have any further inquiries, kindly go ahead and
contact
us, and we will gladly help. Much thanks to you for shopping with Scentiche Perfumes!
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